Can I contact emergency services using the Texting App?

Created by Support Team, Modified on Tue, 21 Jan at 11:43 AM by Support Team

Texting App is not recommended for contacting emergency services. Here’s why:

Important reminder: Do not use Texting App to reach emergency services. While  Texting App offers an alternative phone number solution, it operates through Voice over Internet Protocol (VoIP) technology, which has limitations that can delay or even prevent your call from reaching emergency responders.

Reasons why Texting App is not suitable for emergencies:

  • Network dependence: Unlike traditional phone lines, VoIP calls rely on internet connectivity. If your internet connection is weak or unavailable, your emergency call may not go through.

  • Location tracking: Emergency services rely on your phone's location information to dispatch help quickly. Texting App might not provide accurate or timely location data, hindering response efforts.

  • Call routing delays: VoIP calls can sometimes experience delays in routing, especially during peak usage or network issues. These delays can be critical in emergency situations.

Always use your primary phone line or a traditional landline to contact emergency services. These lines are connected to dedicated networks designed for reliability and accurate location tracking, ensuring the fastest possible response in critical situations.

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