Troubleshooting: Unable to Send Text Messages with Texting App

Created by Support Team, Modified on Tue, 21 Jan at 11:51 AM by Support Team

Are you having trouble sending a text message with Texting App? Try these troubleshooting steps:

  1. Check Your Subscription and Coins:

    • Active Subscription: Make sure your Texting App subscription is active. Expired subscriptions won’t allow you to send messages. You can check your subscription status within the app.

    • Sufficient Coins: Verify that your account has enough Coins for sending messages. If necessary, top up your Coins balance.

  2. Ensure a Stable Internet Connection:

    • Connect to Wi-Fi or Mobile Data: Texting App requires a stable internet connection to send messages.

    • Check Signal Strength: A weak Wi-Fi or data connection can cause issues. Try moving to a location with better signal or switch to Wi-Fi if possible.

  3. Verify Recipient's Country Code:

    • Double-check that you’re using the correct country code for the recipient. Incorrect country codes can result in message delivery failure.

Still, Having Issues? If the problem persists, reach out to our support team for further assistance. Please include the following details:

  • Your Texting App(s): This will help us identify your account.

  • Recipient's Country Code: Important for troubleshooting international messaging issues.

  • Error Message (if any): Providing the exact error message will help us pinpoint the issue.

Additional Tips:

  • Keep the Texting App up to date for optimal performance.

  • If the issue continues, try restarting your device.

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