Troubleshooting: Recipient Sees a Different Number When I Text from Texting App

If the recipient sees a different number when you send a text from your Texting App, here are two common reasons why this might happen:

1. Masking by the Recipient's Country or Service Provider:

   • Some countries and telephony service providers have the ability to mask caller IDs, especially for calls originating from international destinations or virtual numbers like those provided by Texting App.

2. Masking with Virtual Numbers:

   • When you use Texting App, your caller ID is associated with a virtual number, not your actual phone number. Some recipients’ service providers may automatically mask or replace virtual numbers with random or generic numbers due to security concerns or other policies.

Additional Points to Consider:

• Inconsistent Masking: The displayed number might change each time you call the same person from the same Texting App.

• Geographic and Provider Limitations: This issue is more common in countries or with providers that have stricter regulations regarding caller ID presentation.

Unfortunately, due to varying regulations and policies across countries and service providers, there’s no way to fully control how the recipient’s phone displays your number when using a Texting App.

To ensure consistent caller ID display, you can:

• Check with the recipient’s country and service provider to understand any restrictions on displaying international or virtual numbers.

• Consider using a traditional phone service provider that offers a dedicated phone number, rather than a virtual one.