I can connect to TurboFast VPN, but there’s a problem. How can I fix it?

Created by Support Team, Modified on Thu, 9 Jan at 3:55 PM by Support Team

If you’re connected to TurboFast VPN but experiencing issues, here are some common problems and solutions:

1. Slow Internet Speeds

Switch Servers: Choose a different server by tapping "Select Location" in the app. Some servers may have high traffic.
Check Your Internet Connection: Ensure your base internet speed is stable without the VPN.
Upgrade to Premium: Premium servers are optimized for faster and more stable connections.

2. Unable to Access Specific Websites or Apps

Change Server Location: Some websites or apps might block specific VPN servers. Connect to another location.
Clear Cache: Clear your browser or app cache to refresh your connection.
Disable DNS Settings: Go to Options > Settings and toggle DNS settings if available.

3. Streaming Issues

Use Premium Servers: Streaming-optimized servers may only be available in the Premium plan.
Reconnect: Disconnect and reconnect to the server to refresh the connection.

4. IP Address Not Changing

Check IP Address: Use the IP Address Checker in the app under Options > Settings to confirm your IP address.
Reconnect to the VPN: Disconnect and connect again to ensure the IP address updates.

5. Frequent Disconnections

Check Battery Settings: Disable power-saving modes or ensure TurboFast VPN is excluded from battery optimization.
Update the App: Ensure you’re using the latest version of TurboFast VPN.
Switch Protocols: Go to Options > Settings and try a different VPN protocol like IKEv2 or WireGuard.

6. High Data Usage

Optimize Settings: Use lower-quality streaming options or avoid heavy downloads while connected.
Monitor Data Usage: Check your data usage in the app to understand consumption.

7. Error Messages or Connection Issues Persist

Restart Your Device: Restarting your device can often resolve minor glitches.
Contact Support: If none of these solutions work, reach out to TurboFast VPN's support team. They can provide more specific guidance based on the issue you're encountering. You can contact at: vpn.support@turbofast.io.

These steps should help resolve most issues while connected to TurboFast VPN.