Why can't I connect to TurboFast VPN, and how can I fix it?

Created by Support Team, Modified on Thu, 9 Jan at 3:55 PM by Support Team

If you're unable to connect to TurboFast VPN, try these troubleshooting steps:

  1. Check Your Internet Connection:

    • Ensure your device is connected to a stable Wi-Fi or mobile data network.

    • Test your internet by opening a browser or app to confirm it's working.

  2. Restart the App:

    • Close the TurboFast VPN app completely and relaunch it.

    • Try reconnecting to a server.

  3. Switch Servers:

    • Tap "Select Location" and choose a different server from the list.

    • Some servers might be temporarily overloaded.

  4. Update the App:

    • Check if there’s a newer version of TurboFast VPN available in the App Store.

    • Update the app to ensure you’re using the latest features and fixes.

  5. Check VPN Configuration:

    • Ensure TurboFast VPN has permission to configure a VPN profile on your device.

    • Go to Settings > General > VPN & Device Management to confirm the VPN profile is installed.

  6. Restart Your Device:

    • Turn off your device, then turn it back on to refresh system processes.

  7. Disable Battery Saver or Low Data Mode:

    • These modes can interfere with VPN connections. Turn them off temporarily.

  8. Clear Cache (if applicable):

    • Go to the app’s settings and clear any cached data that might be causing issues.

  9. Check Subscription Status:

    • Ensure your subscription is active. Tap Options > Account to verify your account status.

  10. Contact Support:

    • If you've tried all these steps and still can't connect, reach out to TurboFast VPN's support team. They can provide more specific guidance based on the issue you're encountering. You can contact at: vpn.support@turbofast.io.

By following these steps, you should be able to resolve most connection issues with TurboFast VPN.

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