I've paid for a subscription to the Texting App, but it keeps asking me to purchase it again. How can I fix this?

Created by Support Team, Modified on Tue, 21 Jan at 11:42 AM by Support Team

Don’t worry! This can be resolved with a few simple troubleshooting steps:

1. Verify Your Subscription Status

  • Check Your Purchase Confirmation: Search your email for a receipt from Apple confirming your purchase. This serves as proof of your subscription.

  • View Your Subscription in Settings:

    1. Open the Settings app on your iPhone or iPad.

    2. Tap your name at the top.

    3. Go to Subscriptions and locate the Texting App subscription.

    4. Ensure it is marked as "Active."

2. Restore Purchases in the App

If your subscription is active but the app still prompts you to purchase:

  • Open the Texting App .

  • Look for a Restore Purchases option in the subscription section or settings.

  • Tap it to sync your subscription with the app.

3. Restart the App

  • Fully close the Texting App .

  • Reopen the app to refresh its settings.

4. Contact Support for Assistance

If the issue persists, reach out to the Texting App Support team. Provide your purchase receipt or transaction ID for faster assistance.

By following these steps, you should be able to resolve the issue and regain access to your subscription without further interruptions.

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